Privacy Policy

NAD Injections Online respects your privacy. This Privacy Policy explains what information we collect when you visit nadinjectionsonline.com, call us or use our services, how we use it, who we share it with and the choices you have. NAD Injections Online is a telehealth coordination platform: we connect adults with independent licensed physicians and licensed partner pharmacies. We do not practice medicine. Effective date: October 15, 2026.

Information we collect

Depending on how you use NAD Injections Online, we may collect:

• Contact details, such as your name, email address, telephone number and shipping address
• Scheduling and account information, such as appointment times and the service you ask about
• Information you give in intake forms, including medical history, current medicines, supplements and allergies
• Payment and transaction details, which are processed by our payment providers
• Records of your calls, messages and emails with the care team
• Technical information from your device, such as browser type, pages viewed, approximate location and referring website

How we use information

We use information to:

• Schedule your telehealth evaluation and coordinate care with the independent physician
• Send prescriptions you are given to a licensed partner pharmacy and arrange delivery
• Process payments, confirm prices and send receipts
• Send reminders and check-in messages you ask for
• Answer questions and provide customer support
• Keep the website secure, fix problems and understand how it is used
• Meet legal, regulatory and record-keeping duties

Health information

Health information you provide is used to deliver the services you request. Independent physicians and pharmacies that treat you, and NAD Injections Online when it acts on their behalf, protect that information as required by HIPAA and applicable state law. How protected health information is used and disclosed is described in our Notice of Privacy Practices.

How we share information

We do not sell your personal information, and we do not share health information for advertising. We share information only when it is needed to provide your care or run the service, including with:

• Independent physicians who evaluate you and decide whether to prescribe
• Licensed partner pharmacies that prepare and ship your medication
• Laboratories, if the physician orders lab work
• Payment processors, hosting and technology providers, and phone, SMS and email providers
• Professional advisers, or authorities when the law requires it or to protect the safety of patients and others

Every service provider we work with may use your information only to perform services for us.

Phone and text messages

If you give us your telephone number and opt in to text messages, we use it for service messages such as scheduling, reminders, follow-up and billing. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share telephone numbers or SMS opt-in information with third parties for their marketing.

Cookies and analytics

Our website uses cookies and similar technologies to keep it working, remember your preferences and understand how visitors use it. We do not use tracking technologies on pages where you enter health information. You can block or delete cookies in your browser settings; some parts of the site may not work as expected if you do.

How we protect information

We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit and access limited to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep information for as long as needed to provide services, meet medical record and legal requirements, resolve disputes and enforce our agreements. When it is no longer needed, we delete or de-identify it.

Your choices and rights

Depending on the state you live in, you may have the right to access, correct or delete your personal information, to receive a copy of it, or to opt out of certain uses. You can also opt out of marketing messages at any time. To make a request, contact us using the details below. We will verify your identity before acting on a request, and we will not treat you differently for exercising your rights.

Adults only

Our services are for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Links to other websites

Our website may link to websites we do not control, such as published studies and government resources. Their privacy practices are their own, so review their policies before you share information with them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be highlighted on the website.

Contact us

Questions about this Privacy Policy or your information? Call a wellness consultant at (888) 293-2221 or use the contact page, and mention “privacy” so your request reaches the right person.